Overview
This Cancellation and Refund Policy explains how CapySuite handles trial access, subscriptions, cancellations, payment failures, and refund requests for CapySuite, OpenClaw, and related services.
Trials
- If a no-card trial is offered, access is available until the trial period shown in the product ends.
- A trial does not convert to a paid subscription unless you add a payment method and complete checkout.
- If no payment is added before the trial ends, access may pause and workspace data may be scheduled for deletion as described in the Data Deletion Policy.
Subscriptions
Paid subscriptions are billed in advance through the checkout or billing flow shown in the product. Stripe or another payment processor may handle payment details, invoices, and payment status on our behalf.
Unless a separate written agreement says otherwise, subscription fees cover access for the billing period purchased and are not automatically refunded because the product was not used during that period.
Cancellation
- You may cancel a paid subscription through the billing portal when available, or by contacting hello@capysuite.com from an account or administrator email associated with the workspace.
- Cancellation stops future renewals. Access may continue until the end of the already-paid billing period unless the product, checkout, or written agreement states otherwise.
- Cancelling a subscription does not automatically delete account or workspace data. You can request deletion separately under the Data Deletion Policy.
Refund requests
Refunds are considered case by case. To request a refund, contact hello@capysuite.com with the billing email, workspace or organization name, invoice or checkout reference if available, and the reason for the request.
- We generally review refund requests for duplicate charges, accidental purchase, billing error, service unavailability caused by us, or other exceptional circumstances.
- We may decline refund requests for completed billing periods, unused time, failure to cancel before renewal, third-party provider outages, or use that violates our Terms.
- Approved refunds are returned through the original payment method where possible. Processing times depend on the payment provider and card or bank network.
Payment failures
If a payment fails, we may notify the account or workspace administrator and provide a limited period to update payment details. Access may be paused, limited, or terminated if payment is not resolved.
Plan changes
If upgrades, downgrades, or plan changes become available, any price adjustment, prorating, credit, or effective date will be shown in the product or handled by written agreement.
Chargebacks
If you dispute a payment through your card issuer or bank, we may suspend access while the dispute is investigated. Please contact us first where possible so we can try to resolve billing issues quickly.
Contact
Cancellation, billing, and refund questions can be sent to hello@capysuite.com.