Overview
This Data Deletion Policy explains how CapySuite handles deletion requests, trial expiry, subscription expiry, connected accounts, backups, logs, and records we may need to retain for legal, security, or billing reasons.
What can be deleted
- Account profile data associated with a user, subject to verification and legal limits.
- Workspace data such as customers, suppliers, products, orders, inventory records, imported files, generated summaries, and workspace settings.
- Stored integration tokens, connector state, and cached data from connected services where the product stores them.
- Chat connector state and product-side records used to route requests through connected chat surfaces.
What may be retained
Some data may be retained when needed for security, fraud prevention, legal compliance, tax or accounting records, billing dispute handling, audit trails, backup integrity, or to enforce agreements. Where practical, we limit or de-identify retained records.
- Billing records, invoice references, payment processor event IDs, and subscription history.
- Security logs, abuse prevention logs, operational diagnostics, and audit records.
- Records already included in backups until those backups expire or are overwritten through the normal backup lifecycle.
- Data required to comply with law, resolve disputes, or protect CapySuite, users, or third parties.
Trial expiry
For no-card trials, if payment is not added before the trial ends, access may pause. Workspace data may be scheduled for deletion after the grace period shown in the product or in a notice sent to the account email.
Deletion timing can vary while the product is in early production. We aim to make the deletion status visible in the product or by support response when you ask.
How to request deletion
- Email hello@capysuite.com from the account owner, workspace administrator, or organization contact email.
- Include the workspace or organization name, account email, and whether you want account deletion, workspace deletion, connector disconnection, or a specific data set removed.
- We may ask for additional verification before acting on a deletion request.
Connected services
Disconnecting or deleting CapySuite data does not necessarily delete data in third-party services such as Google, Microsoft, Xero, Stripe, WhatsApp, Slack, Telegram, or WeChat. You should also manage or revoke access directly in those provider accounts when needed.
Where a connector is marked read-only, CapySuite uses the connected data to retrieve, search, summarize, and answer questions. It does not delete or modify source data in the connected provider as part of a CapySuite deletion request.
Deletion process
- We review the request and confirm the account, organization, workspace, and requested scope.
- We disable or remove relevant product access where appropriate.
- We delete or de-identify eligible active-system data and revoke stored integration credentials where available.
- We confirm completion or explain any retained records, legal limits, or provider-side actions the user must take separately.
Timing
We aim to respond to deletion requests within 30 days where practical. Complex requests, security review, legal holds, provider limitations, or backup cycles may require more time.
Contact
Data deletion and connector revocation requests can be sent to hello@capysuite.com.